customer

The Customer Support Hierarchy of Needs
hbr.org

And as you move up the chain towards alignment, the number of companies in each strata steadily falls. I call this the Great Pyramid of Support Needs. The Great Pyramid of Support Needs chart. After helping over a hundred …

14
Like
Save
Bill Gates on customer service
www.examiner.com

Microsoft founder Bill Gates has built a company that many argue has had the biggest impact on life in the 21st century. The research and development department at Microsoft is turned out product after product that has changed the DOS…

23
Like
Save
Another Clooney wedding party… and one very angry hotel guest: Disgruntled customer who had afternoon tea cancelled takes to Tripadvisor to complain  
www.dailymail.co.uk

George and Amal Clooney hosted guests at Danesfield House in Buckinghamshire for another wedding celebration. But their party allegedly cancelled out the plans of other visitors.

9
Like
Save
Is Your Customer Experience a Self-Fulfilling Prophecy …
customerthink.com

A self-fulfilling prophecy does not come true because you expected it to; the expectation is what causes the change in the behavior that makes it come true. Whether you think you can or whether you think you can't, you're right …

14
Like
Save
Is Your Customer Experience a Self-Fulfilling Prophecy?
www.cx-journey.com

A self-fulfilling prophecy does not come true because you expected it to; the expectation is what causes the change in the behavior that makes it come true. Whether you think you can or whether you think you can't, you're right …

13
Like
Save
Identify Security Software Inc. Demonstrates Its Biometric DNA Customer …
www.sys-con.com

The people are not machines and cannot be expected to always follow complex exacting instructions to be recognized by their devices. Identify Security Software Inc., new security platform; iDentifyME™ offers a solution. An unprecedented level of …

21
Like
Save
Tesco apologises after Muslim checkout worker refused to sell customer ham and wine because it was Ramadan 
www.dailymail.co.uk

An employee of Tesco Express in Neasden, north-west London, told mother-of-three Julie Cottle he couldn’t sell her the products because he was fasting. The firm are investigating

11
Like
Save
What car salesman texted customer after he lost commission because she complained about him
www.dailymail.co.uk

Natalie James bought the motor from Go Vauxhall in Croydon, south London, last year, but complained at the time about the conduct of salesman Gary Brown, who sold her the car.

12
Like
Save
Holiday company reveals the most outrageous customer complaints
www.dailymail.co.uk

One man was worried about guarding against vampires in Romania while a woman said the food was ‘too hot’ and ‘hardly anyone spoke English’.

9
Like
Save
Bargain store Costco 'beats high street opticians' in customer satisfaction survey
www.dailymail.co.uk

The warehouse wholesaler has beaten leading British high street chains in a customer satisfaction survey to find the best optician.

12
Like
Save